Client Support

If you’re an existing BITS Managed IT Services client, you can log in to your support portal to view support tickets and lodge a new ticket. If you need assistance, contact us at

su*****@bi*******.au

Managed IT Services

For businesses with no internal IT department, we take on the complete management, support, maintenance and monitoring of your IT environment whether it is on-premise or in the cloud. We monitor systems 24/7, 365 days a year to prevent issues before they arise.

Our Managed IT Services include:

Managed IT Support

Co-Managed IT

Managed Cyber Security

Mobile Device Management

Asset Management

User Onboarding/Offboarding

Licence Management

Vendor Management

Cost Optimisation

Cyber Security Services

The impact a network security incident has on a small to medium size business can be devastating. Whether you have cyber security services in place or you’re starting from scratch, our team can help you navigate the best path forward to reduce your risk.

Our Cyber Security Services include:

Managed Security Services

Security Risk Assessment

Microsoft 365 Assessment

Independent IT Review

Penetration Testing

Simulated Phishing Attacks

User Awareness Training

Essential 8 Framework

Compliance Evaluation

Advisory & Consulting

With a large focus on simplifying IT environments with scalable and flexible solutions, we provide expert consulting to assist our clients with aligning their IT with their business and mapping out what they need from technology.

Our Advisory & Consulting Services include:

IT Roadmapping

Quarterly Strategy Meetings

Disaster Recovery

Practice and Office Setup

Data Architecture

Cost Optimisation

Cloud Solutions

By partnering with the absolute best of breed for Hosted Cloud Services such as Microsoft Azure and Amazon AWS, we are able to deliver the perfect cloud environment for every client. Whether it be hosted email, Microsoft 365, Google Apps or a simple and secure cloud file storage option, we have the industry leaders behind every solution delivered to our clients.

Our Cloud Solutions include:

Microsoft 365 Migration

Data Management

Single Sign-on

Cloud Printing

Business Collaboration

BITS Technology Group prides itself on creating bespoke, full featured Telecommunication systems for businesses of all sizes and in all locations. Whether you need custom IVR’s, call centre failovers or multi-site offices with fully fledged call reporting, BITS wide range of communications options are guaranteed to suit your needs.

Our Business Collaboration include:

VoIP Phone Systems

Microsoft Teams Setup

Teams Calling Setup

SharePoint Migration

Video Conferencing

Network & Connectivity

A well-designed and managed network can improve performance and operational efficiency, enhance security, reduce costs, ensure compliance with regulations and provide access for IT to quickly troubleshoot issues.

Our Network & Connectivity Services include:

Network & Security Assessment

Large-scale Wireless Networks

Network Security

WiFi Heatmapping

Network Design

Hardware Procurement

Advanced Network Protection

Internet Connectivity

Our range of business NBN plans can be customised to get you the level of speed you need. All connections come with business support, unlimited downloads and static IP address that is suited for VPN connections and various services.

Our Internet Connectivity Services include:

Enterprise NBN Connections

Client Support

Services

Projects

Information